The Lawrence Hall of Science

The public science center of the University of California, Berkeley.

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Associate Director of Floor Programs and Operations (Full Time)

In collaboration with the Public Engagement Program Director, the Associate Director of Floor Programs and Operations works to create a welcoming and enriching experience for all visitors by managing daily operations on the science center floor. This role supports staff and volunteers, trains on best practices, and ensures that visitor experiences are accessible, educational, and engaging. The position develops strategies to improve visitor satisfaction, supervises floor facilitators, and coordinates across departments for smooth operations. It also involves leading and planning educational exhibits and programs that promote understanding of science, technology, engineering, and mathematics (STEM). The ideal candidate has strong leadership, excellent communication, a flexible, solution-focused approach, and a passion for equitable and enjoyable science education. A commitment to excellence in visitor engagement is essential.

Work Hours: Full Time, In Person 9-5:30, includes one weekend day.

Pay Range is $72,600.00 – $96,000.00, commensurate with experience

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Key Responsibilities

  • Supervise daily floor operations, including opening/closing, school orientations, and visitor assistance.
  • Act as a positive ambassador, engaging with visitors and fostering community.
  • Recruit, train, and lead a team focused on excellence, collaboration, and visitor experience.
  • Ensure staff provide excellent customer service, are knowledgeable about exhibits, and follow policies.
  • Develop strategies to enhance visitor experience, focusing on accessibility and inclusion.
  • Maintain exhibit spaces, monitor visitor flow, and address issues or emergencies promptly.
  • Conduct regular walkthroughs to ensure exhibit functionality and cleanliness.
  • Stay informed about exhibits and communicate details to visitors.
  • Create and maintain department manuals, records, and reports.
  • Collaborate with other departments to optimize operations and align with organizational goals.
  • Support and participate in rotating exhibits, programs, and events as needed.
  • Implement safety protocols and act as a point-person in emergencies.

Knowledge Skills

  • Deep knowledge of science center programs, especially intergenerational learning.
  • Strong leadership that fosters trust, collaboration, and teamwork across departments.
  • Proven experience in team development, policy creation, and conflict resolution.
  • Exceptional organizational skills for prioritizing tasks, delegating, and managing multiple projects.
  • Excellent verbal and written communication, engaging diverse audiences.
  • Passionate about science education and innovation, with strong public speaking skills.
  • Experience in training development and learning strategies.
  • Ability to anticipate and resolve guest needs with professionalism.
  • Strong service orientation and the ability to manage multiple priorities effectively.
  • Proficient in program management and business tools like Google G Suite, Monday.com, Zoom, Word, Excel, and PowerPoint.

How to Apply

To apply, please submit your resume and cover letter.

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