The Lawrence Hall of Science

The public science center of the University of California, Berkeley.

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Sales & Operations Coordinator

The Sales & Operations Coordinator leads sales and daily business operations at the Lawrence Hall of Science. They operate the admissions desk, the museum store, and support the sale of all Lawrence products including show tickets, camps, school visits, and other products and programs. They write daily staff schedules, manage staff workflow, inspire and assist all staff in selling, creating a welcoming environment, ensuring customer satisfaction, and resolving any customer service issues that arise. Other duties may include store buying, membership processes and communication, and the recruiting and scheduling of part-time staff.

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Responsibilities

  • (25%) Lead associate staff (clerk/cashiers) in daily operations, opening and closing, approving returns/voids, and other daily managerial duties. Ensure that all staff understand work plans and assignments for the day and everything is running smoothly and on time. Manage workflow throughout the day according to the needs of the business. Create a positive visitor experience by providing excellent customer service, leading staff effort to foster an inclusive, friendly, welcoming style. Resolve customer service issues using predetermined guidelines.Operate a cashiering station when needed following UC secure cash handling and PCI compliance policies. 
  • (25%) Support the sales of membership, museum store merchandise, group visits, wholesale, camps and programming at school sites to customers in person, over the phone, and through email. Assist with market research, product selection, sales tactics, and merchandising. Track sales data and provide data to stakeholders. Work with a team to meet audience needs and hit sales goals.
  • (20%) Recruit new employees, participate in interviews, schedule staff, and ensure correct hours worked are recorded. Develop and give training modules to staff for new processes. Model sales practices, setting an example for associates. Help track associate sales performance and provide coaching.
  • (20%) Perform standard business and communication processes on a daily, weekly, and seasonal basis. Ensure all customer service items and sales actions are tracked and completed following established policy. Coordinate sales information and workflow between multiple stakeholders using Monday.com. 
  • (10%) Other duties as assigned given business needs.

Required Qualifications

  • Supervisory experience in a retail, food service, museum or educational attraction or other relevant supervisory experience.
  • Commitment to fostering equity, inclusion, belonging, team connectedness and mutual respect across all staff.
  • Excellent verbal and written communication skills.
  • Enthusiastic, friendly, service oriented approach.

Preferred Qualifications

  • Retail purchasing experience.
  • Experience selling to schools.
  • Task management software experience, especially Monday.com.

To Apply

To apply, please submit your resume and cover letter.

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